Complaints Management Process of illimity SGR S.p.A. (hereinafter also “SGR”)

The term 'complaint' means any written communication by which an investor or potential investor disputes to the SGR (e.g. letter, fax, email) any conduct, including omissions, encountered in the performance of activities related to collective portfolio management.

Complaints management is entrusted to a dedicated Complaints Office (Ufficio Reclami), staffed with appropriately trained personnel.

Complaints may be submitted by clients to the SGR in hard copy or electronically, using the following contact information:

• illimity SGR – Complaints Office (Ufficio Reclami), Via Soperga, 9 – 20124 Milan
• Email: reclami@illimitysgr.com
• Certified Email (PEC): illimitysgr@pec.illimitysgr.com

Upon receipt of a complaint, the SGR, after confirming receipt and taking the matter in charge, provides a response with the outcome within 60 calendar days from receipt of the complaint, or within any shorter timeframe indicated in the pre-contractual information.

The outcome is communicated in writing, specifying, in the case of a complaint deemed well-founded, any initiative that the SGR undertakes to implement to resolve the identified problem, as well as the technical timeframes, where already defined, within which such initiatives will be carried out.

In the case of an unfounded complaint, the SGR provides the client with a comprehensive explanation of the reasons for rejection and informs them of their right - should the SGR's reasons for non-acceptance not satisfy them - to resort to alternative dispute resolution bodies or to contact the competent supervisory authorities.

Clients may also resort to the aforementioned bodies in case of failure to respond within the prescribed timeframes.

In any event, the right to bring the matter before the judicial authorities at any time is not precluded.

Submission of complaints to the SGR and interaction with the staff responsible for their management is free of charge for the client, except for expenses normally associated with the communication method adopted.

The same management process also applies to disputes that present the characteristics of complaints raised by target companies in which the Funds managed by the SGR invest.

With regard to the subject-matter jurisdiction of alternative dispute resolution bodies, it is specified that:

• Banking and Financial Ombudsman (ABF) has jurisdiction over disputes relating to banking and financial transactions or services. For information on how to file an appeal, please consult the website www.arbitrobancariofinanziario.it, contact Bank of Italy branches, or contact the SGR;
• Securities and Financial Ombudsman (ACF) has jurisdiction over disputes relating to the obligations of diligence, fairness, information, and transparency that regulations impose on intermediaries when they provide investment services and collective asset management services. For information on how to file an appeal, please consult the website www.acf.consob.it, or contact the SGR.

It is also possible to initiate a Mediation/Conciliation procedure with the Banking and Financial Conciliator (Association for the Resolution of Banking and Financial Disputes - ADR).

For information on how to initiate the Conciliator procedure, please consult the website www.conciliatorebancario.it. This procedure may also be initiated through other mediation bodies specialized in banking and financial matters, registered in the relevant registry maintained by the Ministry of Justice.

COMPLAINT FORM

SUBJECT: Complaint regarding the relationship claimed with the Fund _______ by _______
The undersigned _______ residing in _______ at _______ no. _______
Phone: _______ Email: _______ Certified email (PEC): _______
acting as representative of the company _______ with registered office in _______ at _______ no.
_______
Phone: _______ Email: _______ Certified email (PEC): _______
Relationship no. (if known): _______ (or other useful references to identify the relationship)
hereby submits a complaint concerning the following facts and events, which occurred in the
manner and timeframe detailed below: _______
The following documents are attached (if available and deemed useful): _______
Responses to this complaint and any further communications may be sent to the following
address _______ / or to the contact details provided above.
Date ___________
Signature ___________________________________